Privacy Policy for fenarilquix.sbs

Your information and privacy come first on our travel guide platform.

Policy Introduction and Scope

At fenarilquix.sbs, we are committed to protecting your privacy and outlining how your data is collected and used during your interactions with our guides and website.

This policy covers the information you provide directly or indirectly, as well as the way we handle, store, and secure your data under Malaysian data regulations.

Information We Collect

We collect personal details you voluntarily give when using our services, as well as automatic data from site usage, to improve your experience.

Directly Provided Information

  • • Contact details when you fill out a form
  • • Questions or feedback about travel guides
  • • Requests for support or information
  • • Booking or itinerary preferences
  • • User profile or account setup data

Automatically Collected Data

  • • Technical details (e.g. browser type, device data)
  • • Site usage metrics and navigation data
  • • Cookies to remember preferences
  • • Geolocation if permissions are granted
  • • Interaction records for support purposes

How We Use Your Information

Information is used to personalize your city route experience, communicate updates, and enhance platform security and service quality.

  • • Responding to queries and support requests
  • • Improving guide recommendations and routes
  • • Providing updates on new features
  • • Ensuring account security
  • • Managing user preferences
  • • Internal analytics for service improvement
  • • Meeting local legal and regulatory obligations

Our Commitment: We only use your data for trusted purposes and do not sell or misuse personal information. Security is maintained as our highest priority.

When We Share Data

Personal data may be shared with service partners only to provide essential features or fulfil legal obligations. We do not sell user data.

Third-Party Service Providers

We may use external vendors for hosting, analytics, or communication tools. These partners meet strict Malaysian data privacy standards.

Legal and Regulatory Disclosures

Data will be shared when required by Malaysian law, court proceedings, or governmental authorities.

Anonymous Statistics

Usage data is anonymized for analysis to improve the platform without identifying individuals.

Your Rights and Choices

You may access, correct, or erase your data and control its usage at any time by contacting us. Malaysian law provides further rights.

  • • Request access to your stored information
  • • Request corrections to personal data
  • • Request erasure of your data
  • • Obtain your data for transfer elsewhere
  • • Object to certain forms of data processing
  • • Request restriction on data processing

For data requests, email or write to us. We respond in line with Malaysian privacy law requirements.

How Your Data Is Secured

We take organizational and technical steps to protect your information from misuse, loss, or unauthorized access.

Technical Security Measures

  • • Encryption of transmitted information
  • • Secure servers and firewalls
  • • Regular vulnerability scans
  • • Access controls and monitoring

Organizational Safeguards

  • • Staff training on privacy practices
  • • Formal data access restrictions
  • • Data breach response protocol
  • • Routine privacy policy reviews

How Long Data Is Kept

Personal data is stored as long as necessary for service, regulatory, or legal reasons. You may delete your data at any time.

  • • Data linked to your user account
  • • Data related to routes or guides you use
  • • Contact records with support team
  • • Transaction and payment records
  • • Data for platform updates or offers

Once data is no longer needed, it is erased or anonymized.

Transfers Outside Malaysia

Your data may be processed outside Malaysia, always under strict security requirements and agreements.

  • • Only essential data is transferred
  • • All transfers use secure protocols
  • • Vetted providers handle your data
  • • Transfers follow Malaysia’s PDPA law

Cookies and Tracking

We use cookies for site functionality, remembering preferences, and analytics. You can manage or disable cookies in your browser.

Types of Cookies Used

  • • Enable basic site features and session security
  • • Track platform usage for improvement
  • • Remember choices and user settings
  • • Enhance features like maps or search

Details about managing your settings are available in our Cookie Policy.

Changes To This Policy

We reserve the right to change the privacy policy as needed. Updated policies appear on this page with a new date.

  • • Main platform notice upon update
  • • Direct email notice if subscribed
  • • Footer link to view revision date
  • • Archive of past changes available

Please review this policy regularly for the latest version.

Contact for Privacy Questions

For privacy inquiries or requests, contact our Data Protection Officer.

Fenarilquix

Unit 510, Jalan Mahsuri, 11950 Bayan Lepas, Penang Malaysia

Phone: +6018-769 4348

Email: content@fenarilquix.sbs

Policy last updated February 12, 2026

Policy effective from February 12, 2026